Many lessons have already been learned from the rapid adoption of Cisco
s AVVID IP Telephony product line. Companies must cost effectively
integrate "old world" technologies with the new, engineer packet
transport networks for quality of service, simultaneously bolster
traditional telephony and IP skills, and continuously exercise proper
risk management. The purpose of this book is to help readers overcome
the inherent complexities of IP telephony so that its promise can be
fully realized.
1. Design with Legacy Systems in Mind
Before you tackle Cisco AVVID, it s a good idea to read up on PBX system configuration.
2. Use Toll Bypass
Use your existing data infrastructure to make calls within an organization.
3. Understand the Benefits of AVVID Clustering
Distribute call processing across several CallManager servers in a converged IP network.
4. Compare Cisco Gatekeepers
Decide which gatekeeper is sufficient for enterprise networks, for service providers, and other types of organizations.
5. Learn about Digital Signaling Processor (DSP) provisioning
See how DSP resources are used in conferencing and transcoding.
6. Review Cisco s Vision for the IP Contact Center (IPCC)
Find
complete coverage of IPCC administration and its components, including
CallManager, IP-IVR, Intelligent Contact Management, Agent Desktop
Presentation, and E-mail Manager.
7. Configure Dial Peers
Dial
peers are essential when designing and implementing Voice over IP on
the network. Learn about the types of dial peers, including VoIP and
POTS.
8. Register for Your 1 Year Upgrade
The Syngress Solutions upgrade plan protects you from content obsolescence and provides monthly mailings, whitepapers, and more!
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